Privacy Commitment for Frigoxelix
Frigoxelix is dedicated to protecting the personal information of our visitors and customers in Hong Kong. We respect the privacy rights of individuals and strive to be open about how we handle the data we collect through our website.
This document explains our practices regarding your information to ensure we meet all legal standards and provide a secure experience while you browse our selection of ice bath products.
Compliance with Hong Kong Law
Our data handling practices are built to align with the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong, which is often referred to as the PDPO . We strictly follow the six Data Protection Principles outlined in the Ordinance.
These principles govern the collection, accuracy, retention, use, security, and transparency of personal information. By using our website, you understand that your data is managed under these regulatory frameworks to ensure your rights are upheld at all times.
Information We Collect
When you interact with Frigoxelix, we collect specific details to facilitate your experience. This includes information you provide directly such as your name, shipping address, and contact details when making a purchase or signing up for our newsletter.
We also collect automated data through your device. This involves functional identifiers like your IP address, browser type, and navigation patterns. We gather this to understand how our visitors use the site and to improve our digital layout. This collection is limited to what is necessary for our business operations and is never excessive.
Use of Cookies and Automated Technologies
To enhance your browsing session, we use cookies which are small files stored on your device. These tools help us remember your preferences and provide a smoother navigation process.
In addition to our internal tools, we use third party services like Google Analytics and Google Ads. These platforms use cookies to gather data about your visit. This information helps us show relevant advertisements to you based on your past visits to our site. This process is known as remarketing or interest-based advertising.
Managing Your Preferences and Opt Out Rights
We believe in giving you control over your information. You can manage how Google uses your data by visiting the Google Ad Settings page. If you wish to opt out of interest-based advertising entirely, you can do so through the Network Advertising Initiative opt out page or by adjusting your browser settings to reject cookies.
For our Hong Kong audience, we respect your right to choose. If you no longer wish to receive marketing communications from Frigoxelix, you can use the unsubscribe link in our emails or contact us at contact@frigoxelix.com . We will process these requests promptly and without charge.
Data Security and Protection
Protecting your data is a priority. Frigoxelix implements physical, electronic, and managerial safeguards to prevent unauthorized access or disclosure. We use encryption during the transmission of sensitive data and restrict access to personal information to only those employees or partners who require it to fulfil their duties.
While no internet transmission is entirely shielded, we apply industry standard practices to maintain the integrity of your information.
Data Retention Policy
We only keep your personal data for as long as it is needed to fulfil the purpose for which it was collected. This includes satisfying any legal, accounting, or reporting requirements. Once the information is no longer necessary, we take steps to securely delete or anonymize it so that you can no longer be identified.
This aligns with the requirements of the PDPO to ensure data is not stored indefinitely without a valid reason.
Third Party Transfers
Frigoxelix does not sell your personal data to third parties. We may share your information with service providers who assist us in our operations like delivery companies or payment processors. These partners are bound by confidentiality agreements and are required to handle your data according to our instructions and in compliance with the PDPO.
In some cases, data may be stored on servers located outside of Hong Kong; however, we ensure that such transfers meet the necessary protection standards required by law.
Your Rights Under the PDPO
Under the laws of Hong Kong, you have the right to inquire whether we hold your personal data and access the information we have on file for you. You also have the right to request corrections if the data is inaccurate or object to the use of your data for direct marketing.
If you wish to exercise any of these rights, please reach out to our team at contact@frigoxelix.com. We may ask for proof of identity to ensure we are protecting the correct individual's data.
Updates to This Document
As our business grows or as regulations in Hong Kong change, we may update our privacy practices. We encourage you to review this page periodically to stay informed. Your continued use of the Frigoxelix website signifies your acceptance of these terms and any future adjustments.
Contacting Us
If you have questions about our privacy practices or how we handle your information, please contact us. We are here to provide the transparency you expect from a professional business in Hong Kong.
Email: contact@frigoxelix.com
Company Name: Frigoxelix
Support Hours: Monday to Friday, 9AM to 5PM, HKT.